Terms and Conditions
Since Crystal Ball Holdings offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Crystal Ball Holdings will not refund purchases for incompatibility issues, nor due to misunderstandings about software compatibility.
Crystal Ball Holdings also reserves the right to decline refund requests in the following situations:
1. When a customer demands a refund immediately after buying the service.
2. When a customer informs us about changing his/her decision to buy the service.
3. When reasons which prevent a customer from proper using of our service are stated clearly. For example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our service.
We do honor requests for refund for the following reason – verified non-delivery of the service: due to some e-mailing issues where you do not receive an e-mail from us, we will attempt to resend the service to an alternate e-mail address.
Upon investigation, some issues may be found to be on the side of PayPal. We request that you contact PayPal in your relevant country (e.g. PayPal Australia) to further investigate the issue so that it can be resolved.